Oh, I would have to disagree. The Word, in fact, is the ONLY thing that will satisfy that yearning to release the hurt. The Bible says the God sent the Word, and healed them, and delivered them from their destructions. The Bible also lets us know that God will take away the heart of stone and replace it with a heart of flesh, so that we may obey His commandments. We are commanded to forgive and to love, but until the Word softens the heart so hurt by the terrible things of life, many people don't get to the point where they can love the way they are supposed to. I must repeat, Word-based, Spirit-filled counseling is necessary. . . not just jumping and running, as you say . . . but WORD based, HOLY GHOSt filled, seasoned ministry.
Yes, there are a lot of people out there who don't know how to use the Word to apply healing to the wounded heart, and that is a shame. They are running around with no training in ministry, just telling people that everything will be alright. The Bible speaks about them in Jeremiah when it says that they heal the hurts of God's people superficially,crying Peace, peace, but there is no peace. Just like there must have been special training for you to become a therapist, there must be special training in the Word to minister. Unfortunately, this is not the case .. . however, it is what this sister needs.
Be Blessed . . . .